Terms of service

Terms and Conditions
Effective Date: [30/03/2025]

Welcome to Sutra Saga! These Terms and Conditions govern your use of our website and services. By accessing or using our platform, you agree to comply with and be bound by the following terms.

1. General Information

• Sutra Saga is operated by Ashwini K, based in Thane West, Mumbai, Maharashtra, India.

• Contact Information: Email - sutrasaga24@gmail.com | Phone - 7208784664

• Address: A-12, 400607, Mumbai, Maharashtra, India.

2. Use of the Website

• You must be at least 18 years old to use our services.

• You agree not to misuse the website or engage in fraudulent activities.

• Unauthorized use of our website may lead to legal action.

3. Product and Service Information

• We strive to provide accurate descriptions of our products. However, minor variations may occur.

• Prices and availability are subject to change without prior notice.

• Orders are subject to acceptance and availability.

4. Payment and Billing

• Payments must be made via the available payment methods on our platform.

• We are not responsible for transaction failures due to technical errors.

• All prices are in INR and inclusive of applicable taxes, unless stated otherwise.

5. Shipping and Delivery

• We ship only within India.

• Orders are processed within [X] business days, and delivery times vary based on location.

• Shipping charges, if applicable, will be mentioned at checkout.

• We are not responsible for delays caused by courier services.

6. Returns and Refunds

• Returns are accepted only for defective or damaged products.

• Customers must report issues within [X] days of receiving the product with valid proof (photos/videos).

• Refunds will be processed within [X] business days after approval.

7. Intellectual Property

• All content, logos, and images on our website are the property of Sutra Saga. Unauthorized use is prohibited.

8. Privacy Policy

• We collect and use customer information in accordance with our Privacy Policy.

• Personal data will not be shared with third parties without consent, except as required by law.

9. Limitation of Liability

• Sutra Saga is not liable for any indirect, incidental, or consequential damages resulting from the use of our services.

• Our maximum liability is limited to the amount paid for the disputed transaction.

10. Governing Law

• These Terms and Conditions are governed by the laws of India. Any disputes shall be resolved in the courts of Mumbai, Maharashtra.

11. Changes to Terms

• We reserve the right to update these Terms and Conditions at any time. Changes will be effective upon posting on our website.

For any queries, contact us at sutrasaga24@gmail.com or call 7208784664.

Thank you for shopping with Sutra Saga!